Frequently Asked Questions

What are your operating hours?
We operate 24 hours a day, all year around, we never close (not even during holiday periods).

Is VAT included in the fare?
There is NO VAT applicable on this type of transfer.

Is Gratuity (tip) included in the fare?
No, it is up to you to gratuite or not.

How can I book a transfer?
The best way to book is via our web server www.s-t-privatehire.co.uk , if there is less than 24hrs before your travel, please phone 01702 911 150.

Do I have to make a booking in advance, or can I call when I arrive.
Without a booking you may have to wait 30 mins approx.

How can I complain?
You can either email the manager or telephone. Our call centre will take the brief details of the complaint then a manager or supervisor will deal with the complaint.

How can I pay for my transfer?
We accept all major credit cards, and payment is made through our secure server.